Corporate & Enterprise: Serwerowy i Chmurowy Serwis dla Biznesu

To stay competitive, you need to choose between two main IT solutions: cloud services – “SaaS” (Software as a Service) and own servers – “On premise”. This choice is important as it directly affects efficiency and security.

Whether you own a small call center or manage a large company, we will advise you on how to choose the right IT solution.

We will also explain how the Oki-Toki service can help your business, offering options for both “SaaS” and “On premise” to ensure stable call center operation.

Cloud Solutions “SaaS”

Cloud solutions, such as “SaaS” (Software as a Service) – use the provider’s resources for data storage and program operation, instead of maintaining their own servers.

• “SaaS” provides a quick start to operation without large initial equipment costs. 
• Cloud services are flexible – you can easily scale up or down the resources depending on your call center’s needs. 
• Employees can work from anywhere in the world, which is particularly useful for remote workers. 
• You only pay for the services you really need, which helps save funds and effectively manage the budget. 

With a cloud solution, you can quickly start working without spending on equipment, easily set up features for your projects, and you only pay for the services you use. This is why many companies choose “SaaS”.

Server Solutions “On premise”

“On premise solutions” – the company installs and manages its own servers. This option provides full control and data protection, but requires significant expenditure on equipment purchase and maintenance. Such solutions are suitable for organizations with high security and data management requirements.

For call centers, such solutions can be particularly beneficial: 

• They allow you to tailor the system to your specific tasks and ensure that all data stays within the company. 
• This is convenient for companies with limited internet access or in areas with poor internet connection.
• Provide full control over equipment and software, allowing you to avoid dependence on external providers.

If a call center has strict data protection requirements and needs to customize equipment, “On premise solutions” are an excellent choice.

Oki-Toki: An Example of Server and Cloud Service for Business

Overview of the Oki-Toki Service

Oki-Toki is a service offering both cloud and server solutions for business. It helps companies manage their call centers and makes work for agents simpler and more productive. With Oki-Toki, you can easily set up agent operation, record and analyze calls, as well as automate routine tasks. 

Why Choose Oki-Toki?

• Cloud solution: You do not need to purchase and install your own servers. All data is stored in the cloud, and can be accessed from anywhere in the world. This is convenient and economical.
• Server solution: If strict data security requirements, you can install Oki-Toki on your own servers. This ensures full control over the entire IT infrastructure.
• Flexibility and scalability: You can easily add new agents and service tools for current tasks. As the company grows, you can use the extended system functionality without significant expenses and complications.
• Communication management: Oki-Toki has tools for automating calls, processing messages, and conducting reporting. You can quickly distribute calls among agents, automatically save and sort messages, and receive detailed reports on all work directions of the call center. 
• Analysis and reporting: In Oki-Toki you get not just call recording, but a whole set of tools for collecting statistics. Scorecards, KPI, speech analytics, etc. will help find ways to make agent communication with clients more productive.

Oki-Toki is an excellent choice for companies wanting to improve their call center operation. Whether you prefer cloud technologies or own servers, Oki-Toki offers flexible and reliable solutions.

With Oki-Toki, you can:

• Improve service quality: Thanks to a user-friendly interface and efficient tools, agents will work faster and more productively.
• Optimize internal processes: Integration with CRM systems and other platforms will organize work and reduce task execution time.
• Use cutting-edge technology: Oki-Toki supports operation both in the cloud and on own servers, allowing you to choose the best option for your business.
• Analyze and improve: Detailed statistics and reports will help monitor key performance indicators KPI and make informed decisions.

With Oki-Toki your call center will become more efficient and competitive, providing excellent customer service and optimizing internal processes.

Recommendations

The choice between cloud solutions and own servers depends on many factors, such as company size, industry requirements, and specific needs. It’s important to weigh all the “pros” and “cons” to make the right decision. The main thing is for the chosen technologies to help the business grow and develop.

Cloud solutions (SaaS) offer flexibility, the ability to easily scale resources, and cost savings. Own servers (on premise) provide a high level of control and security. Companies should consider their unique needs and goals to make the right choice.

The Oki-Toki service offers both cloud and server solutions, tailored to your business. Regardless of the chosen approach, Oki-Toki will help you effectively manage communications and improve customer service.